THE feature

NASHVILLE–How should a credit union’s board of directors measure its own performance? And if it has the courage to do so, how can it ensure it’s doing it right?

SEATTLE—Worried about merchants’ slow migration to EMV, Visa is taking steps to help speed the chip card transition at the point of sale.

LAKE FOREST, Ill.—There’s a good chance the Brexit will have credit unions paying close attention to their fee income.

RANCHO-CUCAMONGA, Calif.—This week marks the beginning of a new chapter for CO-OP Financial Services, as Stan Hollen retires as president/CEO and Todd Clark steps in.

SEATTLE–Why should anyone join your credit union? What can you do when prospects express zero interest in becoming a member? The Gap, Tesla and Apple have some strategies on responding to those challenges.

SEATTLE–For much of their existence, credit unions made loans based solely upon a person’s “character” and a promise to pay money back. Today, credit unions were told by a man whose life has gone viral, “promises” are important, but what really changes the world is “promises kept.”

MUSKEGO, Wis.–Can long-term rates continue to slide even lower for the remainder of 2016?

ATLANTA—Get ready to dig deeper into your loan data to ensure your credit union’s lending practices are not discriminatory, cautions one analyst.