NEW YORK–Members of the Forbes Finance Council have put forward 11 predictions for what they see coming in the banking and finance industry in the near future.
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LONDON–New research has confirmed what many credit union leaders are already experiencing: COVID-19 is affecting financial services and payments.
CAMBRIDGE, Mass.–Consumer behaviors and communication preferences have permanently shifted, and in 2021 brands will see a 40% increase in digital customer service, according to a new forecast from Forrester Research.
NEW YORK–A new analysis offers some insights and predictions into what consumers can expect from financial institutions as digital banking becomes the new normal.
PORTSMOUTH, N.H.–A new analysis offers some insights into how financial institution employees use conversational banking technology, including virtual assistants and bots.
MOUNTAIN VIEW, Calif.–What does the future of work look like? It’s a question on the minds of many in credit unions as well as employers of all types. According to a new report by CNN Business, “The new normal of how we'll work after the pandemic will be all about flexibility.”
NEW YORK–There are three things many leaders are doing on Zoom and other platforms that are “killing” their leadership presence, according to one person.
NEW YORK–Can anxiety make you a better leader? Yes, according to one person.
MOUNTAIN VIEW, Calif.–Credit unions that continue to discuss how to handle back-to-work arrangements moving forward may want to Google and answer. Literally.
ORLANDO, Fla.–Generations are typically defined by the years in which people are born, but they really aren’t about numbers at all—and understanding that can make significant differences in effectively engaging with both employees and members, according to one expert. And that includes mistakes to avoid.