SEATTLE—Amazon continues to influence consumer expectations, and that includes what members will expect from their credit unions.
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TAMPA, Fla.–One accomplished credit union CEO who is preparing to retire is crediting her mother for some terrific advice and sharing with other leaders what she has learned about driving growth, managing people and more.
NEW YORK–How can your credit union retain talent? It’s not rocket science, according to one person—pay them! But there are also three more things every employer must do, the same person added.
CHICAGO–How does an enterprise the size and scope of Amazon continue to grow and innovate? It’s a deliberate process that involved the complete rethinking of processes and hiring, doing things “backward,” and even requiring leaders who have an idea/initiative to pitch to first write a “press release,” according to one person with first-hand knowledge.
NEW YORK—Men and women view many of the same things differently, and that includes credit cards. Now, new research offers some insights that might influence how CUs market the product.
NEW YORK–Words matter, and how you choose them and how you use them makes a big difference in the way people perceive you, according to two people.
NEW YORK–What do great bosses say when an employee is late? That and other tough management questions were explored in a recent column by Alison Green on Inc.com
NEW YORK–Credit unions and CUSOs have been as affected as any employer when it comes to the so-called “Great Resignation” of the past few years, but one new survey reveals that for many workers it has led to the great regret.
TEWKSBERRY, Mass.–A new survey of financial executives has found that while 49% of indicate that digital is the top priority channel for customer/member engagement in 2022, nearly 40% say serving all channels of interaction (digital, branch, and contact center) are equally important.
SYDNEY, Australia–New research findings offer some hope for credit unions as they compete in a very competitive market for talent.