A million years ago when a mobile banking problem meant a car broken down in the branch drive-through and “engagement” meant a young bride’s parents might be meeting with a loan officer, I very much recall being part of a conversation among some CU folk about how powerful it could be if every credit union in the country could get out into its communities all on the same day.
THE 'tude
The earliest credit unions were established with the concept of a common bond of association.
In a Sept. 16 Supervisory Letter, NCUA published new guidance for evaluating secondary capital plans.
I was ready. I was waiting. And I was wrong.
What is the No. 1 goal for any contact center manager in any industry? To provide world-class service.
For credit union employees to be successful, they must be able to face adverse situations directly and overcome the litany of challenges that arise.
On Sept. 17, the FDIC board eliminated risk based capital (RBC) requirements for community banks with assets of less than $10 billion.
Economists aren’t often taken for conversationalists, even though the profession comes with ready-made conversation-starters that transcend nearly every social scenario: cocktail parties, backyard picnics, the kids’ school functions, seatmate on a long flight.
In today’s fast-developing innovation environment, human interaction patterns are continuously shifting to adapt to an ever-changing business landscape, while traditional market erosion, acquisitions, and mergers are establishing a new business code.
Are the mergers taking place in credit unions in the best interests of members?