When in London, I’ve always found it funny to hear the “mind the gap” announcement when boarding the Underground. Now, as an NCUA board member, I realize just how important that message is.
THE 'tude
Background: There are 633 financial institutions in the U.S. serving the cannabis industry – some are state-chartered and community credit unions.
The burden that student loan debt places on so many Americans, especially those from younger generations, is no secret.
Earlier this week I gave credit unions a big, red “F” for their press releases and communications, thanks to what often feels like a googolplex of errors in punctuation, grammar and syntax.
Before we get any further into the new year, I really want to make sure I follow through on one of my 2020 resolutions, and that is to publicly apologize.
This series has addressed the drivers of decreasing member satisfaction and actions to take to reduce flight and increase engagement.
What do college students really think about credit unions? You know, those late Millennials and Gen Z’ers every credit union, bank, fintech and techfin is chasing like Democrats after votes in Iowa.
There are four key drivers of member dissatisfaction and flight.
We live in an era of spin, so much so we can now choose the version of events spun just the way we like via certain websites or cable networks and never have to leave that ecosystem or the discomfort of experiencing any other points of view
In the first article in this series, I discussed member journey, friction, and the Amazon Dffect as drivers of decreasing credit union member satisfaction. This article will cover two more: disruption and innovation.