Credit unions have never faced a more challenging time appealing to and attracting potential members to their institutions.
THE 'tude
Sitting on a flight recently the person next to me made the kind of statement that any true-blue credit union apostle believes should cause the plane to fall from the sky––this person was not only a Bank of America customer, she was very satisfied with the relationship.
In today’s modern banking world, designs and technology change rapidly, along with the growing needs of consumers.
Now more than ever, credit unions must have a foundational grasp of the characteristics, values and beliefs that should be considered when formulating attraction and retention strategies aimed at specific generational targets.
On June 12 I described NCUA’s May 17, 2019 conservatorship of Municipal Credit Union in New York City. The critical point was who will be the conservator? What will be the plan? Will NCUA’s chosen leader knock the place down or build it up? We now have an answer.
Not sure why there is so much attention to so-called “fake news” when the real news is so much more entertaining, confounding and frustrating. Here’s a sampler:
Let’s be honest: for most institutions, bill payment, transfers and other types of money movement are just a checkbox on a list – or even worse, multiple checkboxes on a list.
As the financial services industry continues to evolve, credit union boards are becoming even more critical to the organizations they serve.
You never know from what corner of the world you might hear an observation made that changes how you think about something.
Contactless cards are the current trend across the financial services industry.