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BROOKFIELD, Wis.—Sound strategic planning and rapid innovation are needed from CUs as the industry moves quickly toward a radically different way of doing business in the year 2020, according to Fiserv.

KENT, Wash.--Driven by the need for scale to gain critical mass and stay on top of disruptive technologies, mergers will play dominant roles shaping the landscape of credit unions five years from now, particularly among very large credit unions, according to Glenn Christensen of CEO Advisory Services.