A November finding of the American Customer Satisfaction Index (ACSI) as reported in CUToday.info disclosed, “Customer satisfaction with credit unions has declined and is rated just barely ahead of small and regional banks…Member satisfaction with credit unions is down 4.7% to 81. That’s just one point ahead of regional and community banks.” And only five points better than a few of the national banks.
THE 'tude
To be successful in 2016, every financial institution needs to make these economic “C’s” part of their planning and decision making.
Any company dedicated to the protection of sensitive personal and financial information knows it is becoming more and more challenging to execute each year. What’s driving this increase, and what do we project will happen in 2016 as part of our strategic planning process?
How about a little something different this year? How about a prediction about a developing story that is going to change everything?
Anyone who has had the opportunity to read Anthony Doerr’s prize-winning novel, All The Light We Cannot See, is struck by his incredible ability to move readers with his captivating characters and tragic themes.
In military circles, they talk a lot about being “combat-ready” – words we don’t usually associate with our industry. But it’s time to take this term to heart, equipping our credit unions and training our members to defeat online thieves.
Why don't you just merge?
Whether you have ever personally found yourself in need of assistance from a charitable organization, there are times when people need a helping hand. While all PSCU offices actively support a variety of non-profit charitable organizations in their communities, we have also witnessed a need to support our own coworkers due to an unforeseen financial emergency.
Auld Lange Syne will be sung heartily, earnestly and even a bit (a lot?) drunkenly later this week by many a credit unionist—but mostly it will be sung ironically.
I was sitting on the exam table in the casting room at the Cleveland Clinic to have the cast on my foot “refreshed” when a woman walked up and introduced herself to me as Tiffany.