THE boost

CHICAGO—If there’s one piece of “fake news” to which many consumers cling, it’s that credit unions aren’t interested in their mortgage business, according to one person.

SEATTLE— The role of credit union boards is evolving as it becomes more of a challenge to maneuver in the post-Great Recession financial landscape, according to Parker Cann.

TALLAHASSEE, Fla.—Credit unions are too inflexible and slow to adopt technology at the pace their bank competitors do, right? And not safe or convenient, either, correct?

SEATTLE—William Longbrake has served on the boards of a half-dozen companies during his career, giving him significant perspective on just what a critical difference good governance can make.

LOMBARD, Ill.—Consumers have three primary misconceptions when it comes to credit union: They’re primarily for needy people, their technology is inferior to commercial banks, and they are hard to join.

SAN ANTONIO—It’s simply not enough for a credit union to check off the boxes when it offers a product such as home banking or mobile technology, according to one person.

TAMPA—There’s a misperception among credit union members—and even some credit unions themselves—that payments aren’t secure on devices using the “Internet of things,” according to one credit union service organization official.

MALVERN, Penn.—At a former job where he worked with commercial banks, Kris Frantzen recalls hearing people say things such as, “Credit unions aren’t as tech-savvy as banks. They’re more into Main Street relationships, where members come into the branch.”