ONTARIO, Calif.—What has really driven credit unions’ rising share of the auto loan market higher is not so much banks exiting the market as it has been CUs getting better—and faster—at making car loans.
THE boost
NORTH CANTON, Ohio—When interactive teller machines (ITMs) were first introduced five years ago, one ATM expert said he was unsure what to expect from the devices.
WASHINGTON–Regardless of where a credit union stands in adopting technology around mortgage and HELC lending, where many CUs continue to fall behind is in updating their processes, according to one expert.
ST. PETERSBURG, Fla.—The primary things it takes to become a member’s primary financial institution (PFI) are changing quickly with the migration to digital services, says PSCU.
WASHINGTON–The ability to deliver loan offers to members in real time when they are thinking of borrowing—including a “Buy Now” button to make it even easier for the member–are just a few of the solutions being offered by a company that may surprise many credit unions.
SEATTLE—As credit unions construct new offices, they should make sure physical locations support the digital world, asserts one design and build firm.
BIRMINHGAM, Ala.—Checking accounts and executive benefits are two key areas in which credit unions are stepping up their investments in 2018, according to Dennis Dollar.
PEACHTREE CORNERS, Ga.–Creating an omni-channel experience for members is at the top of credit unions’ to-do list in 2018–or should be–contends one expert, who insists those efforts must create “true” universal service experiences.
MUSKEGO, Wis.–As analysts debate the future of digital wallets, one expert says the debate is over and they will someday become the central tool for financial services.
SEATTLE—More credit unions are learning that any changes in branch design and technology must be backed by strong data that show the adjustments will bring value to the membership, says one design/build firm.