VIENNA, Va.–For the sixth consecutive year, Navy FCU has held on to the top spot as the credit union community’s leader, ranking No. 1 among multichannel banks/credit unions for customer experience in Forrester’s proprietary 2021 CX Index survey.
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RANCHO CUCAMONGA, Calif. – Eighty-eight percent of credit union members are now digitally engaged with their financial services providers, but those providers are not necessarily credit unions and banks, according to new research conducted by EY and commissioned by CO-OP Financial Services.
NEW ORLEANS—Xplore Federal Credit Union said it will close its branches on Friday, June 18 in observance of Juneteenth, which commemorates the ending of slavery in the United States.
SANTE FE, N.M.–Harold Dixon, president and CEO of State Employees Credit Union here, has announced plans to retire in July. The credit union told Business First a successor has been selected, and it will introduce that person in the “next few weeks.”
SNELLVILLE, Ga.–The African-American Credit Union Coalition (AACUC) is reporting a pilot Cross-Cultural Exchange Program (CCEP) has been launched successfully and “conversations and earnest dialogue are already taking place for each of the participants.”
WYOMING, Minn.— CU Recovery, a PSCU company, announced it has partnered with DCM Services, a provider of data and contact management solutions for the estate and specialty receivables recovery market.
PURCHASE, N.Y.—Thirty-seven percent of people in Latin America and the Caribbean say they plan to use cryptocurrency next year. However, this figure jumps significantly, when it comes to younger people’s perception of cryptocurrencies, a new study reveals.
WASHINGTON—The Consumer Financial Protection Bureau has issued sets of frequently asked questions on Electronic Fund Transfer Act and Regulation E requirements, as well as servicing escrow accounts under Regulation X.
WASHINGTON–One person believes the federal government’s student loan program is facing a $500-billion hole due to overly optimistic projections for repayments.
NAPLES, Fla.—ACI Worldwide said it is collaborating with JPMorgan Chase in a bid to enable merchants in certain European countries to deliver in-store payment acceptance capabilities to their customers, the company announced.