THE 'tude

Making a call to a customer service line to resolve an issue can be a real drag.

2017 proved to be a good year for the U.S. from an economic perspective and for the financial industry as well, with new record highs achieved in the stock market, much stronger GDP growth - especially in the second and third quarters, and continued improvement in real estate sales and values. 

It won't be business as usual in 2018. Change is in the air in commercial banking, from new technologies and players to possible shifts in regulations and the tax code.

Looking ahead to 2018 and beyond, credit unions must continue to explore new ways in which to analyze member behavior and internal processes in order to create efficiencies and drive growth.