THE feature

ATLANTA–The Franken-credit union. The “ghosts among us.” Frighteningly empty lobbies. In keeping with Halloween, CUToday.info asked the credit union community for some of the most ghoulish things they have seen. Here’s are some tales from the Credit Union Crypt in the second of a two-part series.

SPOOKSDALE, Ariz.–Frightening member service. Scary internal practices. Vampire procedures that suck the life out of a credit union.

RANCHO CUCAMONGA, Calif.—With all the attention now being paid to EMV, experts are advising CUs to avoid focusing too much on chip cards at the expense of the overall security strategy.

HAUPPAUGE, N.Y.—Credit unions can expect auto lending to remain strong in 2016 due to several factors—one being that the CFPB is cracking down on lenders allowing dealers to significantly mark up the rate.

BROOKFIELD, Wis.—It’s time to reduce “operational friction” between the credit union and its members, and also do a much better job of explaining the CU difference if credit unions are to compete with non-traditional lenders entering the financial services space.

MADISON, Wis.­­–Three people representing small credit unions offered their insights into how a credit union with limited assets can build and sustain their operations in an environment in which many small CUs are struggling.