THE feature

MEMPHIS, Tenn.–The coronavirus pandemic should have credit unions rethinking their approach to branching—not only in numbers but in design as well, says one expert.

PETERBOROUGH, N.H.—Credit unions should brace for potentially growing risk as members place more recurring expenses, such as rent payments, on their credit cards, resulting in balances that will become unmanageable for many.

SAN ANTONIO—At a time when many companies are simply trying to retain their workforce, SWBC is expanding its operations, due in part to changing CU needs during the pandemic.

CRAWFORDVILLE, Fla.—With just one tiny office in this small town, and without drive-through lanes, one credit union compressed months of work into a week to open a new location to serve members during the pandemic.

TAMPA, Fla.–The CEOs of four large CUSOs are forecasting the coronavirus pandemic will have some long-lasting effects on CU operations and the broader marketplace, while also cautioning CUs to get ready for NCUA scrutiny—or prepare to stop lending—to rethink where and how people work, why this is an ideal time to be hiring, and where the opportunity lies in being the “white hat brand.”

ST. PETERSBURG, Fla.—With the concept of “less contact” top of mind among everyone right now, will one of the outcomes of the pandemic be greater use of contactless payments?

CARMEL, Ind.--Crooks are working hard to take advantage of new opportunities as financial institutions focus on helping Americans through the COVID-19 pandemic, and as a result fraud attacks have spiked to record levels, reports Allied Solutions.

LAKE FOREST, Ill.—Financial institutions—especially credit unions—are facing a “double whammy” that’s likely to extend their economic struggles well after the pandemic ends, asserts one analyst.

CHICAGO—One big question for credit unions raised by the coronavirus pandemic is not just what it will mean to auto lending moving forward, but to the auto loans already on the books.