WASHINGTON—There is a single question credit unions frequently ask prospective members that is thwarting membership growth, according to one person, who added the way credit unions also take other steps only make the problem worse.
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RANCHO CUCAMONGA, Calif.–It can be expensive to respond to new consumer expectations around service, especially digitally, but CUs can save time and money by focusing on several key areas and by learning from the big banks, according to one person
ST. PETERSBURG, Fla.—Credit unions still have at least one “sweet spot” they can leverage in the era of digital relationships, says one expert.
COSTA MESA, Calif.– As credit unions look to reverse a slide in consumer satisfaction, they may want to pay more attention to the current trend toward fee reduction (and even fee removal), particularly NSF fees, according to a new analysis from J.D. Power.
SCOTTSDALE, Ariz.—While credit unions may once have had the technology edge over banks, that lead has eroded and it has done so at a very bad time, says one expert, who is recommending CU leaders take several steps.
WARNER ROBBINS, Ga.—It is as much a David and Goliath battle among financial providers as ever, but it’s a fight that small CUs can win if they have the right sling and stones, according to one small credit union.
DETROIT—The person who has pioneered credit union purchases of banks is predicting a record year in 2022 for the deals for one primary reason: a lot of small banks are for sale.
STOCKTON, Calif.–In a unique arrangement as part of a merger between two credit unions here, $10 million was set aside to create a foundation that is now led by the former chairman and former CEO of the acquired credit union and which has drawn criticism from at least one-well known person.
BIRMINGHAM, Ala.—NCUA’s new proposed rule on succession planning could lead to issues for credit unions—including driving more mergers among small credit unions, even though one of the agency’s stated goals is to slow the pace of those combinations, according to Dennis Dollar.
LAKE FOREST, Ill.—It’s time credit unions leverage one advantage they have and revamp checking rewards programs, because two major players—Walmart and BofA—are coming after their business, says one analyst.