Fresh Today

Fresh Today

MADISON, Wis.–Robert N. Trunzo, president and CEO of TruStage (formerly CUNA Mutual), has announced plans to retire Oct. 1. The company has named Terrance Williams, formerly Allstate’s president of Protection Products & Services Group, to succeed Trunzo.

WASHINGTON — After saying it has received numerous complaints from frustrated customers trying to receive timely, straightforward answers from their financial institutions or raise a concern or dispute, the Consumer Financial Protection Bureau (CFPB) has released a new issue spotlight on the expansive adoption and use of chatbots by financial institutions.