NEW YORK–The introduction of new artificial intelligence tools and offerings continues to be embraced by companies and industries across the country in many new and experimental ways.
As CUToday.info has reported, AI has also garnered significant interest from credit unions, encouraged AI will allow CUs to be more competitive and fearful it will change everything from the nature of competition to the nature of work.
A survey of companies by the New York Times found them deploying AI tech in a variety of ways.
For example, AT&T, after some of its developers had begun experimenting with ChatGPT, went looking for something more secure and turned to Microsoft’s Azure OpenAI Services that lets businesses build their own AI-powered chatbots. According to the Times, AT&T used it to create a proprietary AI assistant, Ask AT&T, which helps its developers automate their coding process. AT&T’s customer service representatives also began using the chatbot to help summarize their calls, among other tasks.
‘They Love It’
“Once they realize what it can do, they love it,” an AT&T exec told the publication. Forms that once took hours to complete needed only two minutes with Ask AT&T so employees could focus on more complicated tasks, he said, and developers who used the chatbot increased their productivity by 20% to 50%.
As the report noted, companies everywhere are embracing generative AI, which can produce its own text, photos and video in response to prompts, capabilities that can help automate tasks such as taking meeting minutes and cut down on paperwork.
“To meet this new demand, tech companies are racing to introduce products for businesses that incorporate generative AI,” the Times reported. “Over the past three months, Amazon, Box and Cisco have unveiled plans for generative A.I.-powered products that produce code, analyze documents and summarize meetings. Salesforce also recently rolled out generative A.I. products used in sales, marketing and its Slack messaging service, while Oracle announced a new AI feature for human resources teams.”
New Generation of Chatbots
The Times review offered a number of tools and bots as technologies companies should be exploring, including:
- ChatGPT. “ChatGPT, the artificial intelligence language model from a research lab, OpenAI, has been making headlines since November for its ability to respond to complex questions, write poetry, generate code, plan vacations and translate languages. GPT-4, the latest version introduced in mid-March, can even respond to images (and ace the Uniform Bar Exam).”
- Bing. “Two months after ChatGPT’s debut, Microsoft, OpenAI’s primary investor and partner, added a similar chatbot, capable of having open-ended text conversations on virtually any topic, to its Bing internet search engine. But it was the bot’s occasionally inaccurate, misleading and weird responses that drew much of the attention after its release.”
- Ernie. “The search giant Baidu unveiled China’s first major rival to ChatGPT in March. The debut of Ernie, short for Enhanced Representation through Knowledge Integration, turned out to be a flop after a promised “live” demonstration of the bot was revealed to have been recorded.”
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