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OTTOWA, Canada—American consumers of financial services are demanding higher levels of customer service both through technology and in person, as well as a strong feeling of security as they transact, a new report indicates.

GRAY, Tenn.–Ron Scott, president and CEO of Appalachian Community FCU here, has announced plans to leave the credit union after more than eight years leading the organization.

ST. PETERSBURG, Fla.—PSCU-member credit unions saw spending growth of 10% over the recent holidays, which is double what the National Retail Federation had been forecasting for the sales season.

ROCK ISLAND, Ill.–Gas & Electric Credit Union here has paid a $250,000 year-end giveback to its members.

MADISON, Wis.–The National Credit Union Foundation has approved eight Bite of Reality App Grants totaling $40,000 to help credit union organizations bring additional scale and reach to the reality fair experience. 

LENEXA, Kan.–CommunityAmerica Credit Union said it has returned $8.4 million as part of its annual “Profit Payout.” The program has paid back more than $48-million since its introduction in 1995.

BASEL, Switzerland—The Basel Committee on Banking Supervision has finalized amendments to the Basel III market risk framework which introduce a simplified approach that World Council of Credit Unions said it supports.

WASHINGTON—In a lawsuit filed against Domino's Pizza, the U.S. Court of Appeals for the Ninth Circuit ruled that Americans with Disabilities Act (ADA) requirements are applicable to websites and mobile applications.

RANCHO CUCAMONGA, Calif. – A new report indicates credit unions are “bullish” on their debit card programs heading into 2019, driven by rising instant issuance capabilities and increases in PIN debit transactions.

WASHINGTON—President Trump has renominated former NCUA board member Rodney Hood to fill the board seat currently held by Board Member Rick Metsger.