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RANCHO CUCAMONGA, Calif.–What do you do with multiple contact centers when agents aren’t supposed to be in contact—and yet more people than ever want to contact you? You develop a plan, move quickly, leverage the tools you already have, and count on a little bit of luck, according to CO-OP Financial Services.

NEW YORK–Credit unions with outstanding loans and lines of credit to retailers and retail shopping plazas should expect to see increasing bankruptcy filings and even anticipate many retailers will close and never reopen, according to a new report.

MADISON–The World Council of Credit Unions is reporting that while credit unions in most of the world are struggling with liquidity due to a greater number of members making cash withdrawals to survive the COVID-19 crisis, credit unions in Haiti have been able to keep liquidity levels close to normal throughout the pandemic.

GAINESVILLE, Fla.––Another position has been added to CUToday.info’s free job board, the Gig.

MADISON, Wis.–The Filene Research Institute will host a webinar on May 6, “Measuring COVID-19 Impact: Your Financial Performance Projection.”

WASHINGTON–As many credit unions are becoming aware, those Americans who can do so are stashing away money in savings in response to nervousness over the economy.