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JD Power Lending Satisfaction

Americas Credit Unions

Georgia Signinig

WaWa

WASHINGTON—A former NCUA chairman who opposed NCUA oversight of third parties while he was in that role said it’s a viewpoint he continues to hold, saying he believes granting NCUA such authority would present new challenges for the agency and turn the agency into the “Federal Trade Commission of the credit union industry.”

TROY, Mich.— In what likely won’t come as a big surprise to financial services providers, the new J.D. Power 2024 U.S. Consumer Lending Satisfaction Study has found customer satisfaction with consumer loans is highest among those with the highest levels of financial health and significantly lower among those who are overextended or financially vulnerable.

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