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MADISON, Wis.–Credit union loan balances were up just 6.2% over the 12 months ending in November 2019, below the 7.2% long-run average, are volume is expected to slow to 5.5% in 2020, according to CUNA Mutual’s latest Trends Report.

In the first article in this series, I discussed member journey, friction, and the Amazon Dffect as drivers of decreasing credit union member satisfaction. This article will cover two more:  disruption and innovation.

CHELSEA, Mich. –Mahalo Banking, a provider of digital banking services, said it is ahead of schedule on its 2020 goal to go live with one new credit union every month.

PHILADELPHIA–University of Pennsylvania Students Federal Credit Union here has introduced a new credit builder product aimed at helping students build their credit scores.