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EAST HARTFORD, CONN.—Dean Marchessault, president and CEO of the $2.3-billion American Eagle Financial CU, is sharing a number of “learnings” about leadership and credit union growth he has gathered as he prepares to retire at year-end following a 22-year career as CEO.

LAKE FOREST, Ill.—The overdraft market has changed, which means credit unions must adapt their OD policies if they expect to keep members—especially young members—using their product, says one economist.

WASHINGTON—Not surprisingly, inflation is a key forecast concern for the economy, according to the November 2021 commentary from the Fannie Mae Economic and Strategic Research (ESR) Group, which predicts the Federal Reserve will likely move to raise rates in 2022.

TROY, Mich.–– As mortgage originators have struggled to manage surging refinancing volume and efforts to streamline new issuance with one-size-fits-all digital workflows, customer satisfaction with the process has eroded at critical points along the way, according to the new. JD. Power 2021 U.S. Primary Mortgage Origination Satisfaction Study.

AKRON, Ohio–Seeking to better engage employees? Ask them how the credit union is doing.

SCHAUMBURG, Ill.— Raddon, a Fiserv company, has announced the winners of its 2021 Crystal Performance Awards.

ARLINGTON, Texas –Texas Trust Credit Union is honoring 38 school employees in nine North Texas school districts as Trusted Heroes.