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WASHINGTON–The Treasury Department’s Community Development Financial Institutions Fund has released the application data for the fiscal year (FY) 2021 round of its Small Dollar Loan Program (SDL Program. More than two-dozen credit unions have applied for funds.

BRUSSELS, Belgium—Financial messaging service SWIFT has announced the arrival of a new service called SWIFT Go.

TROY, Mich.—More than a year after the pandemic hit, consumers are adopting all sorts of new financial habits, including shopping around for a new credit card, a new report reveals.

BASEL, Switzerland—The Bank for International Settlements (BIS) has unveiled Project Nexus, a platform it said is designed to link domestic faster payment systems for instant cross border payments.

ST. GEORGE, Utah–A new survey confirms Americans continue to overwhelmingly prefer to interact with a human being when contacting customer/member service centers, but also found hold times are three times longer than most people are willing to wait and offered additional insights into what consumers like and strongly dislike when calling.

By Ray Birch

SAN ANTONIO—Chat can do more than just assist members with transactions, according to one expert, who says the channel should also be optimized to accept payments.

ST. PETERSBURG, Fla.–PSCU has announced a number of board changes.