CYBERSPACE—How devious have some ransomware attacks become? For one credit union that’s been hit twice, it has even involved a dead member.
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CYBERSPACE—One credit union, hit by its first bout with ransomware this summer, said it was not shocked it was attacked again in the fall. An executive with the CU, who requested anonymity, told CUToday.info that many other credit unions are also being hit with malware.
ALPAHARETTA, Ga.—Where will rapidly developing artificial intelligence first begin to be seen in credit unions? Most likely inside credit union branches in the form of a “greeter” that will assess consumers’ needs and direct them to the proper employee for assistance.
BEDFORD, N.H.—Just how much risk is there in member business lending? Not much, if you do it right, says Service CU, which has not had a single delinquency in the 6.5 years since it launched its MBL program.
JACKSONVILLE, Fla.–John Hirabayashi said he can’t emphasize strongly enough to credit unions the importance of training staff to remain calm and do what a robber says when they are faced with a potentially life-threatening situation.
ATLANTA—Health insurance exchanges, once considered a potentially big opportunity for credit unions to add a new line of business, have struggled and now find themselves in a state of limbo, according to one benefits expert.
LAKE FOREST, Ill—A new study shows that financial institutions are starting to charge different prices for overdrafts depending on whether they stem from checks versus debit cards.
TUKWILA, Wash.—BECU recently lowered loan rates for thousands of borrowers—without members ever asking for the pricing change. The CU’s annual reprice program, where it checks borrowers’ credit scores and then lowers rates when reports improve, not only builds goodwill and deeper relationships, it keeps members and their loans at the credit union.
TAMPA, Fla.—Many consumers choose credit unions for a simple reason: lower fees than banks charge. But there is one area where members may be willing, and actually want to pay fees, according to CSCU, which sees a big opportunity for credit unions with premium rewards cards.
CHARLESTON, W.V.–Credit union CEOs across the country seem to have a chip on their shoulders when it comes to a big investment they have made.