THE feature

SCRANTON, Penn.—For CEO Clarence Baltrusaitis, the story of how one member tried to pull open the door on a long-closed office sums up the challenges his CU used to face.

WASHINGTON–A former U.S. president, the current CUNA president, a man who may be appointed to a new post by the president, and what to tell members of Congress—many of whom want to be president–were all on tap during the first full day of CUNA’s GAC here.

WASHINGTON–Just how “All In” are you and your credit union? One man who has gone “All In” himself challenged a CU audience here with that question—and it was a challenge he can make now only because of what one credit union did a long time ago.

WASHINGTON–It was the day that changed everything for credit unions–and it’s marking its 20th anniversary as credit unions once again return to Washington for CUNA’s GAC.

SEATTLE—When it comes to bricks and mortar, credit unions have been talking less about how a new design will boost member service and more about how it will benefit staff.

EL PASO, Texas—evolve FCU is now paying 5% APY on its ePriority Checking account, a move the credit union made only after streamlining operations and letting some members leave so it could deliver the sky-high rate to members.

PRINCETON JUNCTION, N.J.—More retailers need to invest in data analytics and artificial intelligence (AI) to further secure e-commerce channels as fraud migrates from the physical point of sale to the web, asserts one analyst.

ALEXANDRIA, Va.–With the “historic” vote by the NCUA board to return more than $700 million to credit unions this year, now come a host of other questions: How much will each CU receive, what will credit unions do with the unbudgeted bonus money, and should a payout even be taking place this year at all?

RACINE, Wis.—Over the last 10 years Educators Credit Union reports it has saved members more than $202 million in loan interest through its “Lending a Hand” program, and in the process also created more than 25,000 ambassadors for ECU.