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Paying has never been easier. A tap, a glance, a swipe and it’s done. That speed is brilliant for consumers but complex for the systems behind it. Every time we make payments faster, expectations rise for everything else. When a refund or dispute drags, the gap between speed and fairness becomes impossible to ignore. That’s the convenience paradox, the faster the front end becomes, the more pressure builds behind the scenes.

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Stuart Levenbach

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