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ORLANDO–Is there really ROI to be found around empathy? Yes, according to one expert, who said the payoff involves much more than just internal cultures, and can be directly seen in how some financial institutions have made small language changes to improve payments and even in how they refer to their headquarters.

WASHINGTON—CUNA has filed comments with the Federal Housing Finance Agency (FHFA) in which it is offering suggestions on how the housing finance system can ensure access to lenders of all sizes.

NEW YORK–The United Nations Department of Social and Economic Affairs Expert Group (UN DESA) meeting was given an update on ways credit unions support financial inclusion for rural and underserved communities.

HARRISBURG, Penn.–PSECU has been named by Forbes as among its Best-In-State Credit Unions for 2023, finishing at number two.

PHOENIX-- Harborstone Credit Union has named Tim Hoefel Senior Vice President & Chief Banking Officer, overseeing the credit union’s Retail Banking Division and Contact Center.