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To improve the digital member experience, credit unions must address operational challenges that cause friction and slow service. Many credit unions are turning to cloud-based platforms to streamline processes, enhance interactions, and empower employees to deliver exceptional service. These platforms address operations' pain points and provide the foundation for future innovation.

WASHINGTON—The Consumer Financial Protection Bureau has sued $480 billion Capital and its parent holding company, Capital One Financial Corp., for “cheating” millions of consumers out of more than $2 billion in interest, the agency announced.

PORTLAND, Ore.—The $17-billion First Tech FCU has reached a multi-year deal with Major League Soccer’s Portland Timbers to become the exclusive credit union for the team.

TUSTIN, Calif.– SchoolsFirst Federal Credit Union announced that its Third-Party Administrator affiliate, SchoolsFirst Plan Administration, LLC, added 23 school districts in California to its roster in 2024.

LAWRENCEVILLE, Ga.—Used vehicle values continued to get a boost in December, according to Black Book.