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LENEXA, Kans.—Protecting the credit union’s brand and reputation is a tougher task with the emergence of social media, asserts one PR expert, who is urging CUs to handle an unhappy member’s online concern the same way it would if they were talking to the individual in person.

WASHINGTON—The Federal Financial Institutions Examination Council, of which NCUA is a member, announced the issuance of an updated Uniform Interagency Consumer Compliance Rating System.

FOND DU LAC, Wis.–Noting the importance of flood determination and monitoring services to the lending process, Info-Pro Lender Services has published a new white paper, “Buyers Guide: Flood Determination Services.”

GRAND RAPIDS, Mich.–AuditLink, the auditing and compliance division of CU*Answers, and G2Link, a firm which helps financial institutions automate their vendor compliance monitoring, recently offered three web conferences designed to review the latest regulatory requirements, guidelines and best practices for vendor compliance management.

MADISON, Wis.–Forty credit union professionals have become Credit Union Development Educators (CUDEs) after completing the intensive Credit Union Development Education (DE) Training from the National Credit Union Foundation.

WARWICK, R.I.– Greenwood Credit Union here has named a new CEO to replace Jim Irving, who is retiring after 11 years.

MADISON, Wis.—CUES has announced that 32 credit union executives have recently completed all three years of its prestigious executive education program, CEO Institute.

CINCINNATI—How far can a company’s reputation slide following a major scandal such as the one at Wells Fargo?

SAN FRANCISCO—An online lending start-up has raised $100 million in debt from Morgan Stanley.

DALLAS–Laura Aguirre, president and CEO of Hawaii First FCU in Kamuela, Hawaii, has been named winner of the 2016 Annie Vamper Helping Hands Award by the National Federation of Community Development Credit Unions.