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WASHINGTON—IH Mississippi Valley CU is spending significantly less time counting cash, closing loans and opening new accounts thanks to a new efficiency program that revamped 24 of the credit union’s processes.

BOSTON—Consumers say that when it comes to either missing their wallet or mobile phone for a day, most would miss using their phone.

STAMFORD, Conn.—A new study by Gartner estimates that 82% of mobile phones across the world will be smartphones in 2016, up by 12% from 2015, while mobile phone shipments are set to increase by to 1.96 billion this year.

ASHINGTON—The Consumer Financial Protection Bureau has released its latest monthly consumer complaint snapshot, and data shows that complaints about debt settlement, check cashing, money orders, and credit repair often revolve around issues of fraud or problems with reliable customer service.

LOWELL, Mass.—Jeanne D’Arc Credit Union said it will become the first Massachusetts credit union to take advantage of a new interstate branching bill and move across the state line into Nashua, N.H.

ERIE, Penn.—Lisa Hauptmann, former CEO of Oil Country FCU, is expected to enter a guilty plea on Monday in an embezzlement case, according to the attorney prosecuting the case for the government.

GRAND RAPIDS, Mich.–CU*Answers, a credit union-owned CUSO, recently announced the availability a free mobile app for its online banking product, It’s Me 247.

ALEXANDRIA, Va.—As part of the launch of the CUSO Registry, NCUA will host a free webinar on how to use the system on Thursday, Feb. 11, beginning at 2:30 p.m. ET.

WASHINGTON–The House yesterday voted 250-169 in favor of HR 766, the “Financial Institution Customer Protection Act of 2015,” which seeks to put limits on the Justice Department’s Operation Choke Point. The legislation has the backing of both NAFCU and CUNA.

PEARLAND, Texas–Associated Credit Union of Texas hosted is second “Coffee With a Cop” event at its offices here.