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TROY, Mich.— Although customers of online-only direct banks remain more satisfied than customers of traditional banks, struggles with customer service and timely problem resolution dragged down overall satisfaction scores in the latest U.S. Direct Banking Satisfaction Study released by J.D. Power.

WASHINGTON–Even in the wake of what some have called “scathing” findings in a new report, FDIC Chairman Martin Gruenberg is expected to remain in the post largely as the result of politics in Washington.