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AUSTIN, Texas—While many credit unions have invested in technology to allow for digital onboarding, the process involved remains based on the old paper-and-time model—and that’s creating dissatisfied would-be members and abandoned efforts, says one expert.

CHICAGO–Companies are amassing volumes of data with the intent of optimizing performance, identifying trends and meeting rising consumer expectations, yet nearly 75% of financial services and insurance executives admit in a new survey they are challenged by the fractured nature and vast amount of data available.