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MADISON, Wis.—It’s time credit unions occasionally shut down their branches for an hour and take staff into their communities—including riding the bus—to understand the real-life issues their underserved members are facing.

WASHINGTON—The Consumer Financial Protection Bureau said it is taking its first step toward addressing credit card company penalty policies, which it said cost consumers $12 billion each year, saying it will start by looking at excessive late fees.

MADISON, Wis.–UW Credit Union plans to open its newest branch in Bay View. The branch will be located at 115 W. Oklahoma Ave. at the southwest corner of W. Oklahoma Ave. and S. Chase Ave.