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Headshot - Tamara Scott

Tamara Scott

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Headshot - Paula Kim

Paula Kim

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CHICAGO–The man who created the Net Promoter Score employed by numerous credit unions and thousands of businesses around the world says it remains the absolute best way to build a successful company or organization—or rebuild one—even if it’s often counter to what is taught in business schools, is misunderstood, malpracticed and even abused.

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Sen. Richard Durbin