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Susan Gruber

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ST. PETERSBURG, Fla.—Credit unions have been slipping in terms of consumer perceptions of service, and one problem is they are often doing too much when it comes to interfacing electronically with members.

TAMPA, Fla.—After slowing during 2020 due to the pandemic, overall growth among credit unions rebounded in 2021 and 2022 could be even better, especially for CUs that focus on checking and credit cards, according to one person.