BURLINGTON, Vt.–Vermont FCU has been named as one of the Best of the Best by Member XP, a program offered through CU Solutions Group.
The Best of the Best award is given to credit unions that consistently provide extraordinary service, as reported by their own members. Only the highest-performing credit unions using the MemberXP program receive this honor, the credit union said.
More than 300,000 member surveys were completed in 2022, providing data on key performance indicators and specific feedback regarding financial experiences, such as opening an account or applying for a loan. With an 11% YoY increase in the number of credit unions using MemberXP, the winners represent the best-in-class of customer service for the industry, VFCU added.
Vermont Federal Credit Union received the award for Best Online Banking Experience, Mobile Banking App Experience.
“We are delighted to have received this award.” said Jean Giard, CEO. “We strive to provide our members with easy and efficient access to their accounts, and our online and mobile banking offerings are a critical component to providing the service and access our member’s desire.”