CHAMPAIGN, Ill.–University of Illinois Community Credit Union (UICCU) said it has remained operational throughout the entire pandemic, and since March has implemented numerous COVID-19 member relief programs.
Those programs have resulted in:
- More than 1,500 hardship loan payment extensions on $17 million in balances
- More than $800,000 in 0% financial assistance loans granted to those affected by stay at home orders, layoffs, closures, or illness
- The extension of mortgage forbearance options to members, and the refinancing of 134 mortgages with historic low rates totaling $23 million
- $250,000 in eliminated and reduced fees to membership
- The addition of a certified credit union financial counselor available for our members at no cost
- An ongoing commitment to deliver a better digital banking experience, including the launch of a brand new digital online banking platform in June 2020
- The opening of additional services in the drive-through while lobbies were closed
- Increases in mobile deposit limits
“Like many businesses, we were forced to adjust - but our priority to serve our membership remained the same,” said CEO Chris Harlan.
UICCU said it has also worked diligently to protect employees when social distancing and stay-at-home orders began, providing necessary resources to work remotely. Approximately 40% of UICCU staff members are set-up to work remotely for the first time.
“It was nothing short of incredible to see how quickly our staff mobilized to take calls, complete loans, and answer messages,” Harlan said. “Their attitude, energy, and positivity are really what has kept all of us going and will continue to keep us moving forward and growing during this difficult time.”