SAN ANTONIO– Security Service Federal Credit Union’s Member Contact Center has earned a spot in the top 50 medium-sized call centers throughout North America. This designation comes from BenchmarkPortal, a provider of benchmarking, certification, training, consulting and research to call centers worldwide. The competition compares call centers by evaluating their key metrics, quality and cost efficiency against industry peers.
“We want to become America’s best credit union, and our contact center is on the front lines of that effort,” said Chris Allen, senior vice president for Security Service’s Member Contact Center. “Our team handles nearly a quarter of a million calls, emails, faxes and social media posts every month from members around the world, and this recognition highlights our consistent dedication to our members.”
Security Service said it is home to 224 multi-skilled and regionally assigned call center agents in San Antonio and El Paso. “There’s not much we don’t do,” added Allen.
Available to help 24/7/365 in English and Spanish, the call center staff serve as a one-stop resolution point of contact providing world-class service to members in a wide variety of areas including credit cards, loan services, bank wires/ Western Unions and online services.