HARRISONBURG, Va. – Park View FCU has been awarded a 2023 Best of the Best Award from MemberXP.
The Best of the Best award is given annally to credit unions that consistently provide extraordinary service, as reported by their own members.
“Only the highest-performing credit unions using the MemberXP program receive this incredible honor. More than 300,000 member surveys were completed in 2022, providing data on key performance indicators and specific feedback regarding financial experiences, such as opening an account or applying for a loan,” the credit union said.
With an 11% YOY increase in the number of credit unions using MemberXP, the winners represent the best-in-class of customer service for the industry, according to the company.
Across two universal CX metrics, Net Promoter Score (NPS) and Member Effort Score (MES), rankings are determined and verified. The top 25% of performers in each financial experience receive the awards.
Park View FCU received two awards for Best Consumer Loan Experience and Best Transaction Experience.
“We are pleased that our members took the time to give us feedback on our service. We continue to dedicate ongoing resources to improving our members’ experience. Being a partner in providing financial support and guidance is at the core of what we do. I am proud of the retail team at Park View for making that possible for our members,” said Pam Martin, VP of Member Service.