NORWALK, Conn.–Mutual Security Credit Union held a grand opening and ribbon cutting of its new branch location at 541 Westport Avenue in conjunction with International CU Day.
Following the ribbon cutting with the Greater Norwalk Chamber of Commerce and Norwalk Mayor Harry Rilling, guests had an inside look at the branch’s modern design and the opportunity to explore how the new space will elevate the MSCU difference.
“This location provides an inviting atmosphere that demonstrates our continued commitment to the individuals, families, and businesses that make up the Norwalk community,” said MSCU President Henry “Hank” Baum. "There is nothing more important to us than to keep our members at the center of everything we do. This location was designed so that we can enhance the high-quality service, customized banking solutions and expert financial advice that they expect and deserve.”
The 3,100-square-foot branch combines personal service, the latest technology, and design elements that focus on delivering a highly personal, welcoming environment for members. To enhance member experience and service, MSCU has incorporated digital signage to showcase up-to-the minute communications and eliminated the traditional teller line through member service representative pod stations.
“We believe in implementing technology in combination with personal service to connect with our neighbors and support our community,” said MSCU CEO Larry Holderman. “The pod concept gives the lobby an open and spacious feel and removes the barriers between members and staff, which we feel is a more personal approach.
The festivities continued throughout the day with fun prizes and the inclusion of Star99.9 FM hosting a live radio broadcast and a special guest appearance from the Bridgeport Sound Tiger’s mascot, Storm for a meet and greet.