GERMANTOWN, Md.– Montgomery County EFCU has just earned national recognition as a top performer in retail mobile banking. Montgomery County EFCU was chosen as one of only 291 top performing community financial institutions nationwide – out of more than 7,000 banks and credit unions – to receive the Retail Mobile Banking Navigator Award.
“We are delighted to receive this national recognition as we’ve worked diligently to provide our members with the most comprehensive mobile experience that is simple to use in today’s fast-paced, digital-first world,” said James Norris, president and CEO of MCEFCU.
The award was announced by FI Navigator, a data analytics firm that evaluated multiple criteria, including mobile app features, such as basic and enhanced banking services, mobile access, payments, fraud management and easy-to-access support and information. The company also analyzed mobile adoption and customer enrollment data, as well customer satisfaction and impact ratings.
Only 4.2% of all community financial institutions offering a mobile banking application met the award criteria. The extensive research foundation for the Navigator awards is contained in FI Navigator’s recently- published Retail Mobile Banking Performance benchmarking reports for banks and credit unions.
“Community institutions typically haven’t been the focus of market research or recognition in the industry’s digital transformation,” said Steve Cotton, founder and CEO of FI Navigator. “Outside of the spotlight, these Retail Mobile Banking Navigator award recipients have collaborated with their vendor partners to effectively leverage the mobile channel. We are delighted to recognize their innovation and achievements.”