LANSING, Mich. — LAFCU has promoted Kimberly Austin to executive implementation officer and Justin Tuck to succeed her as director of collections.
Austin is a 32-year veteran of LAFCU and a member of its executive leadership team. In her new role as executive implementation officer, she will focus on enhancing operational efficiency by developing systems and structures to streamline processes across the credit union. Additionally, she will supervise the Loss Prevention department. During her long tenure at LAFCU, Austin led the collection department’s transformation in member interaction — engaging members on their platform of choice, starting conversations early and ensuring strategies benefit members and LAFCU. She also led the efforts for loss prevention and debit, ATM and credit cards, and has served as a branch manager. Austin initiated branch installation of instant-issue debit card machines. She has completed professional education in credit card management, advanced collections, and bankruptcy through what was formerly called the Credit Union National Association (CUNA), now called America’s Credit Unions.
Tuck, who joined LAFCU in 2014, succeeds Austin as director of collections. This is his fourth promotion. Tuck has held several roles at LAFCU, including senior member services representative, assistant branch manager, assistant vice president of branch operations and, most recently, business development officer. As director of collections, Tuck will oversee delinquent accounts, loan payment collections, and collateral recovery. He will also manage the hiring, training, and supervision of the collections team.