LOWELL, Mass.--Jeanne D’Arc Credit Union has announced the following staff promotions.
Grant Alois has been promoted to Senior Vice President, Chief Information Officer (CIO). Grant joined the Credit Union in 2021 as the Vice President of Technology and has consistently demonstrated exceptional leadership, technical expertise, and a commitment to driving innovation within the technology division.
As CIO, he will join the Executive Team and is responsible for shaping and executing strategic initiatives that optimize systems, advance cybersecurity preparedness, and strengthen the Credit Union’s technology infrastructure. Alois will also manage System Applications, Payments, and Loan Servicing.
Caitlyn Aguiar has been promoted to Assistant Vice President – Inbound Contact Center. Aguiar has been in the Credit Union industry for 24 years and has been with Jeanne D’Arc Credit Union working in various roles in the Member Contact Center for the last nine years. She has played a pivotal role in shaping the organization’s inbound capabilities and dedication to a positive member experience.Fady Sidhom has been promoted to Assistant Vice President – Outbound and Digital Contact. Sidhom joined Jeanne D’Arc Credit Union in 2020 as the Outbound Contact Officer and played a key role in the growth and success of the Credit Union’s Outbound and Digital Contact teams. Before joining the Credit Union, Sidhom spent five years in the banking industry holding various management, customer service, and business development roles.