PITTSFIELD, Mass.—Greylock Federal Credit Union said it has hired Charles Robertson as senior vice president, adding a veteran executive with more than 25 years of banking experience to its Retail Services team.
Greylock said Robertson will lead the credit union’s branch network, contact center, member-facing technology and broader strategic retail initiatives, with responsibilities that include enterprise leadership across deposit growth, member retention, direct lending support and member experience optimization.
“Charles is a fantastic addition to Greylock’s Retail Services,” Executive Vice President Michael Stoddard said in a statement, while Robertson said joining Greylock also marks a return to Western Massachusetts, where he was born and raised after spending the past 20 years in the Greater Seattle area.