TAMPA, Fla. - GTE Financial has launched a new and improved mobile app with many new features, including an exciting tool that allows members full control of their cards.
Members can replace their lost, damaged, or stolen physical cards virtually and instantly with a new, digital card. They can continue their day hassle-free and use this virtual card for online purchases until their physical card is received in the mail or they pick one up at a GTE Community Financial Center.
"We are committed to identifying and removing the biggest pain points in banking. Every year GTE Financial receives 25,000 requests for card replacements after loss, theft, damage or fraud - and replacing cards can be a hassle. We were determined to make this a better experience for our members. Our digital card is different from other virtual cards because it securely provides the member with the actual card they will receive, delivered digitally,” said President/CEO Brian Best. “This is not a temporary card—the card created in the app will be identical to the new physical card that members can have delivered via mail, an expedited service, or pick up at a location.”
Added COO Chad Burney, “GTE Mobile seamlessly integrates your cards, payments and money management into an innovative experience, so banking is ultra-convenient, simple and fast.”
Burney, worked with Fiserv, to bring this innovation to life.
Added Himanshu Patel, EVP- Card Services at Fiserv added, "We are proud to enable GTE Financial to support their members' financial growth and digital journey to fiscal knowledge and independence. In a world that is moving faster than ever before, it is an honor to work with the credit union to deliver solutions that are in step with the way people live and work today."
GTE Financial supports almost five million mobile logins every year.
"It is our duty to make our members' digital experience effortless, relevant and remarkable. We have consistently been leaders in embracing new technology and enhancing our members' experience with innovative channels like OnScreen, where members interact with a Member Advocate in real-time, right on the screen. We are not only providing these tools, but also offering them in each member's preferred language: English or Spanish," said Burney.
GTE Financial said members can also benefit from other convenient app features like:
- Turning cards on and off instantly
- Customizing debit and credit card transaction alerts and preferences
- Redeeming and managing points and rewards
- Paying bills, transferring money and taking a picture to deposit checks
- Paying credit card, home or auto loans
- Viewing balances, activity and transaction details
- Using Face ID for quick and secure login
- Finding the nearest free ATM—from among 30,000+ across the country
- Connecting with GTE Locations, finding contact info and starting a Live Chat