WAUSAU, Wis.–Chad Rogers, EVP and COO with Connexus Credit Union, was among the presenters at the FinovateFall 2022 conference in New York City.
Rogers presented along with Milind Borkar, CEO and founder of Illuma, and Karan Kashyap, CEO and co-Founder of Posh Technologies.
Together, the trio showcased Illuma Shield, a platform designed specifically for credit unions that leverages artificial intelligence to provide faster, more accurate voice authentication while proactively preventing fraud, protecting member data, and maximizing call center efficiency, according to the company.
Borkar and Kashyap performed a live product demonstration highlighting the innovative benefits of Illuma Shield, including frictionless account access without pins or passcodes, 24/7 member service with a user-friendly, conversational IVR, and enhanced security powered by biometric voice authentication. Rogers spoke about the proven success Connexus has experienced since making Illuma Shield available within their Member Contact Center to more than 400,000 credit union members nationwide in 2020.
“With a forward-thinking commitment to innovation designed to improve security and experiences for our own members and the credit union industry at large, we’re proud to be one of the earliest adopters of Illuma Shield,” stated Rogers. “This platform has allowed us to mitigate fraud and protect our members’ data and assets while also streamlining our member service experience. With Illuma Shield, we have a two-year proven track record of eliminating burdensome authentication questions, shortening call time, and affording our members and the employees assisting them a much more engaging, efficient, and satisfying experience.”
Connexus first partnered with Illuma as a client in July of 2020. Following Illuma’s successful launch of several new product integrations, including the Conversational IVR integration from Posh, Connexus officially invested in Illuma last month, the credit union said.