RALEIGH, N.C.-Coastal CU Chief Member Operations Officer Jim Pack has been named among the Triangle Business Journal’s 2022 C-Suite Awards recipients.
Pack is being recognized for his contributions to the organization’s success over the past 12 months, as well as its growth over time. Coastal’s highlights under Pack’s leadership include:
- Dramatically increasing Coastal’s Net Promoter Relationship Score from 45 to more than 70
- Establishing a Process Improvement Team to evaluate and redesign inefficient business processes
- Leading a project to build metrics that provide increased insight into member relationships, improve decision making for front line staff, reduce risk and improve service levels
- Creating an Employee Hardship Assistance Program
Pack and the rest of the winners were recognized at an awards dinner on September 21. Triangle Business Journal also included a profile of Pack and other winners in a special section in its September 23 subscriber edition.
This is the 5th year in a row that Coastal has been recognized. Previous winners include CEO Chuck Purvis, Chief Financial & People Officer Tami Langton, and Chief Community Impact & Public Affairs Officer Creighton Blackwell.