CAPITOLA, Calif.–Bay Federal Credit Union honored its top performing employees and announced the winners of its esteemed Service Excellence Award during an event at Embassy Suites here.
The top honors were awarded to Marketing Development Manager Tina Musgrave and Employee Engagement Manager Cara Burke. Each were nominated by their peers and then selected by a group of past winners to receive Bay Federal’s most prestigious award.
The Service Excellence Award goes to team members who consistently provide exceptional member service and live Bay Federal’s values of people helping people and its mission of making a real difference in the financial lives of its members, the credit union said.
“Tina and Cara are outstanding examples of what it means to be a team player,” said Bay Federal Credit Union President and CEO Carrie Birkhofer. “They both have such a positive energy about them, and they truly care about those they work with.”
During 2017, the credit union said Musgrave’s attention to detail resulted in significant savings to the credit union, while “her incredible work ethic kept multiple complex projects moving along, and she spearheaded an innovative member engagement campaign.”
Bay FCU said Burke’s championing of Bay Federal’s culture helped lead the credit union to its third consecutive “Best Places to Work in the Bay Area” award last year, as well as its second “Best Credit Unions to Work For” award. She encouraged managers to regularly demonstrate their appreciation for their employees and worked with them to create dynamic development plans for their own career, the credit union said.
In addition to the Service Excellence Award, Bay Federal recognized 12 other stand-out employees that contributed to the success of the credit union, both on the front lines and in the back office, including:
- Service Excellence – Tina Musgrave, Marketing Development Manager
- Service Excellence – Cara Burke, Employee Engagement Manager
- Sales and Service – Nikki Correa, Capitola Branch, AVP/Manager
- Sales and Service – Kevin Fischer, Scotts Valley Branch Service Manager
- Sales and Service – David Torres, Home Loan Consultant
- Sales and Service – Joseph Britto, Capitola Branch Member Service Representative
- Sales and Service – Adrian Vargas, Capitola Branch Financial Service Representative
- Sales and Service – Wimala Brown, Capitola Branch Financial Service Representative
- Sales and Service – Venus Blake, Indirect Lending Relationship Specialist
- Offstage Service – Aleks Leiben, Technology Services Database Software Engineer
- Offstage Service – Joanna Barnes, Card Services Assistant Manager
- Offstage Service – Shaylene Schmidt, HR Specialist
- Offstage Service – Ray Diep, Finance Manager, and Nick Plette, VP of Mortgage Lending
At right. Bay Federal Credit Union President and CEO Carrie Birkhofer (center) celebrates with Cara Burke (left) and Tina Musgrave after Burke and Musgrave won their Service Excellence Awards.