AUSTIN, Texas–A+ FCU has been named a 2020 Best of the Best Award winner by MemberXP, a solution of CU Solutions Group.
The Best of the Best award is granted each calendar year to credit unions that have consistently provided exceptional member service. Only one-in-five of the highest-performing credit unions utilizing the MemberXP platform are given the honor. The Best of the Best award is independently granted by MemberXP based on specific criteria, including member service and ease of use.
"As a member-driven financial institution, we are passionate about creating an extraordinary member experience,” Eric R. Kase, president/CEO, said. “Each of our more than 165,000 members at 22 branches across the Central Texas region deserve to have meaningful interactions with their financial institution. I am proud of the team at A+FCU for recognizing the importance of this and making it possible for our members."
"Connecting with members on a personal level and delivering consistently positive experiences is at the core of what makes credit unions special,” added Dave Adams, president and CEO of CU Solutions Group. “MemberXP helps uncover what members are thinking and how they feel during every touchpoint and interaction with their credit union. The Best of the Best awards recognize credit unions that leverage those insights to create truly remarkable member experiences. We're proud to work with such dedicated organizations and individuals.”