GRAND RAPIDS, Mich.--By reconfiguring its footprint within in its Grand Rapids, Michigan headquarters locations, Xtend, Inc., the multi-owned cooperative CUSO, said increased its call center capacity by 20%. The expansion allows the CUSO to add staff to meet the increasing demand for its shared resources services.
“This most recent expansion is our third in the past two years,” said Xtend President Scott Collins. “With each project we have been able to creatively leverage the new space to meet our growing resource requirements, particularly in our people businesses like bookkeeping services, loan servicing, compliance monitoring, and the Xtension call center. Each of these has experienced double-digit client growth during the past two annuals, and we have been able to expand our footprint prudently as they did.”